FREQUENTLY ASKED QUESTIONS​ 

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I created an account and purchased the Subversion stream back in March 2025. Can I sign in using that account?

No. Each Subversion livestream is ran from a stand-alone platform and URL. You will need to create a new account for each stream. However you can register your new account using the same email address as last time.

 

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Can I create a new account to purchase this stream using the same email address that I used when I purchased a previous event?

 

Yes. As each Subversion livestream is ran from a standalone platform and URL, you can register using the same email address as last time. 

 

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I'm getting an error that says - Maximum session limit reached. Please log out from other devices, wait 5 minutes, and try again. How should I fix this?

This can happen if a browser session was closed without properly logging out or opening a second browser and logging in simultaneously. Our anti-piracy system may recognise that the login attempt is coming from the same IP address and in some cases, will permit a second login resulting in an error when attempting to watch the stream.

Log out of your account in any and all browsers and apps and then login in again.

Clearing your internet history and cache then logging in again can also help to fix this issue.

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If you followed the livestream link through Instagram, you may find that you are still logged in on the Subversion.Live website, as well as the pop up window that appeared to make payment. If this is the case, you may see the ‘Maximum session limit reached’ error. The best way to fix most problems is to click your account name in the top right hand corner and click log out. 

 

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Which devices can I use to watch Subversion live streams?

You can watch Subversion live streams on virtually any device - whether it's a smartphone, tablet, desktop, or laptop, our video player is fully compatible. We recommend using the Google Chrome browser to view the stream.

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Can I buy and watch the stream internationally / outside Australia?

Yes, you can. We use Stripe to secure all payments and it accepts Australian and international credit cards. Just make sure your card provider allows online purchases with Australian merchants. 

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My credit card payment isn’t going through. What do I do? 

We secure all payments using Stripe which accepts all major credit cards. Firstly, please ensure you have sufficient funds / balance in your account. If for some reason your card does not work, please try another.

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What can I do if the stream won’t load or keeps freezing?

Start by running an internet speed test at www.speedtest.net. For smooth HD streaming, you’ll need a download speed of at least 5–10 Mbps. If your connection is slower, you will need to contact your internet service provider to resolve the issue. 

If the issue continues, please send us an email containing your speed test results, any error messages you’ve encountered, and a thorough explanation of the problem.

 

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Am I allowed to share the live stream with others or post it on social media?

No, sharing your account or the stream is not permitted under our terms of service. Doing so violates our policies, and our anti-piracy system actively monitors for this kind of misuse. Users who engage in unauthorised sharing may be blocked from accessing the site or the stream.

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Am I allowed to show the live stream in a public venue like a gym or bar?

Our standard license is intended for personal use only. If you want to broadcast the stream in a public space, please reach out to us by email at info@subversionjiujitsu.com.au to ask about obtaining a public performance license.

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